StreamMonitorVPS1. Scope
This Refund Policy applies to payments for StreamMonitorVPS infrastructure services, monitoring services, server resources, technical work, recurring subscriptions, and managed services. A Customer’s service agreement may include additional service-specific terms.
2. Refund Eligibility
Because StreamMonitorVPS provides business infrastructure and technical services, refund eligibility may depend on the specific service, billing period and work already performed.
Customers who believe a payment was made in error or wish to request a refund should contact our support team. Refund requests will be reviewed according to the applicable service agreement, services already provided and applicable law.
3. Review Factors
When reviewing a request, we may consider the payment date, nature of the service, allocated or consumed server resources, third-party costs already incurred, completed setup or technical work, monitoring already delivered, the applicable billing period, prior credits or refunds, and the reason for the request.
4. How to Request a Refund
Contact streammonitorvps@gmail.com or use our Contact page. Include the business name, billing contact, transaction or invoice reference, payment date, service involved, and a short explanation. Do not send complete card numbers or sensitive payment credentials.
5. Processing
We will acknowledge and review complete requests within a reasonable period. If approved, a refund will ordinarily be sent through the original payment method and payment provider. Financial institutions and payment networks may require additional time to display the credit. Refund approval does not necessarily terminate an active service or subscription unless expressly confirmed.
6. Recurring Subscriptions
Recurring services are billed at the interval agreed with the Customer. A request made after renewal will be reviewed in light of the new billing period, resources allocated, and services already provided. Customers should cancel before the next billing date whenever possible to prevent a future renewal.
7. Cancellation
Subscription services may be cancelled by contacting StreamMonitorVPS support at streammonitorvps@gmail.com. Cancellation requests should be submitted before the next billing date whenever possible.
Cancellation prevents future renewals but does not automatically create a refund for services already provided. Unless otherwise agreed, service remains available through the paid period or ends as specified in the applicable service agreement.
8. Payment Errors and Duplicate Charges
Suspected duplicate, incorrect, or unauthorized charges should be reported promptly so we can investigate with the payment provider. Providing the transaction reference helps us locate the payment without requesting sensitive card information.
9. Service Issues
If a Customer experiences a service issue, they should contact support promptly and allow a reasonable opportunity to investigate or remedy it. Depending on the service agreement and circumstances, an appropriate resolution may include corrective work, a service credit, partial refund, or refund.
10. Applicable Rights
Nothing in this policy limits rights or remedies that cannot be excluded under applicable law. If this policy conflicts with a mandatory legal requirement, that requirement will apply.
11. Contact
Refund, billing, cancellation, service, and legal questions may be sent to streammonitorvps@gmail.com.