StreamMonitorVPS1. Information We Collect
We collect information reasonably needed to operate our website, communicate with business customers, establish and deliver services, secure our systems, meet contractual obligations, and process billing. The information collected depends on how a Customer interacts with us and which services are configured.
2. Contact Information
We may collect names, business email addresses, telephone numbers, job titles, company names, message content, and communication records when someone requests information, becomes a customer, or contacts support, billing, or legal teams.
3. Business Customer Information
We may process company details, authorized user information, service requirements, contracts, billing contacts, account identifiers, invoices, subscription status, and transaction references. We use this information to administer the commercial relationship and provide requested services.
4. Technical Logs
Our systems and service providers may collect IP addresses, timestamps, request information, device and browser characteristics, authentication events, diagnostic data, and security logs. These records help us operate, troubleshoot, monitor, and secure services.
5. Server and Infrastructure Information
When delivering monitoring or managed services, we may process server addresses, hostnames, system metrics, availability results, service responses, incident records, configuration information, and other technical data supplied by the Customer or generated through the service. The scope depends on the contracted service and configured monitoring targets.
6. Website Usage Data
Web hosting and security infrastructure may record pages requested, referring information, approximate location derived from IP address, device type, and performance or error data. We use this information to maintain website availability, understand usage at an aggregate level, and protect against misuse.
7. Cookies
Our website and payment provider may use cookies or similar storage that are necessary for security, session operation, checkout functionality, or user preferences. Paddle may set its own cookies when its checkout is loaded. Browser settings can control cookies, but blocking necessary cookies may prevent payment or website functions from operating correctly.
8. Payment Processing
StreamMonitorVPS does not directly store complete credit card information. Payment information is processed by payment providers such as Paddle. We may receive limited payment-related information, such as customer details, billing address, transaction identifiers, payment status, subscription status, and invoice information, to administer accounts and comply with financial obligations.
9. Third-Party Providers
We may use providers for payment processing, hosting, infrastructure, communications, monitoring, security, and professional services. These providers may process information on our behalf or under their own terms where they act independently. We limit disclosures to information reasonably needed for the applicable function, contractual requirement, or legal obligation.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No network, storage system, or transmission method can be guaranteed completely secure, and Customers should protect credentials and promptly report suspected security incidents.
11. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain operational and security records, resolve disputes, enforce agreements, meet accounting or legal obligations, and protect legitimate business interests. Retention periods vary based on the information, service, contractual requirements, and applicable law. Information is deleted or anonymized when no longer reasonably required.
12. International Processing
StreamMonitorVPS, its customers, and service providers may operate in different countries. Information may therefore be processed outside the country where it was collected. Where required, appropriate contractual or other safeguards will be used for international transfers.
13. User Rights
Depending on applicable law, individuals may have rights to request access, correction, deletion, restriction, portability, or objection concerning personal information, and to withdraw consent where processing is based on consent. Rights may be limited by contractual, security, legal, or recordkeeping obligations. Requests should include sufficient detail for verification and response.
14. Changes to this Policy
We may update this Privacy Policy to reflect changes in services, practices, providers, or legal requirements. The revised version will be published on this page with an updated date. Material changes may also be communicated through appropriate business channels.
15. Contact
Privacy questions and requests may be sent to streammonitorvps@gmail.com or through our Contact page. Data controller/business: [LEGAL COMPANY NAME], registration number [COMPANY REGISTRATION NUMBER], [BUSINESS ADDRESS], [COUNTRY].